MOST FREQUENTLY ASKED QUESTION:
Q: What is your warranty?
A: We provide a 3-year warranty for all letters, and LED is 5 years, but the span life is over 10 years.
If you require 5 years or more, we can also reach it.
Q: Do you have CE/UL certificate?
A: All our led and transformer are CE/UL certificated. We can also produce signs based on UL standards.
Q: What machines do you have in your factory?
Do you make the products in your factory or do you do it as a subcontract?
A: We have our factory, and advanced machines including CNC, laser cut machine, welding machine, bending machine, etc.
we make them by ourselves, but for some special treatment, we do it with the subcontractor.
Q: Do you have a price list?
A: All of our products are customized, so we haven’t a price list.
We will quote based on your design or drawing, and similar product photos if you have them.
Q: Are your products suitable for the outdoors?
A: Yes, all our acrylic letters and metal luminous letters come with the trusted CE certification and are suitable for wet locations.
And all of our metal letters use UL certificated led module. All letters are waterproof.
Q: What’s the volt?
A: We have 12V and 24V and 2 different LEDs, but normally we use 12V.
Q: How to deal with the faulty?
A: Firstly, Our products are produced in a strict quality control system and the defective rate will be below.
Secondly, during the guarantee period, we will send new lights with new orders for a small quantity.
For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according
to the real situation.
Q: Do you have any letters in stock?
A: All our products are customized and we only have the finished samples and sample box in stock.
Q: What’s the mounting way?
A: We will supply you with the install guide, screw, and 1:1 template with a sign together. When you get the sign, you can follow the guide to install step by step.
How long does it usually take you to make delivery?
A: We are cooperating with DHL and FedEx, it takes 3-5 working days.
For big quantities or large sizes, we can manage shipping via air cargo or sea shipping. If you choose shipment by air, it usually takes one week, if, by sea, it takes about one month.
In either case, we will provide the most economical and suitable plan for you.
ORDER KEY POINTS:
